Mettle Tool Co. works with trusted fulfillment partners to bring you practical, dependable tools. Please review the timelines below before placing your order.
Order Processing
Orders are processed Monday through Friday. Please allow [processing time — confirm with Ce] before your order ships. We don't process or ship orders on weekends or major holidays, and processing times may be extended slightly during holidays and sale periods.
Shipping Times
Once shipped, delivery typically takes [shipping time — confirm with Ce] depending on your location. If you order multiple items, they may arrive in separate packages.
A tracking number will be uploaded and emailed to you as soon as your order ships. If you haven't received tracking confirmation within 5 business days of completing your payment, please contact us.
International Orders
We're happy to ship internationally. International delivery times vary by destination and may take longer than domestic shipments. Please note that international orders may be subject to customs fees, import duties, or taxes charged by your local customs office upon arrival — these charges are the buyer's responsibility and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.
Shipping Costs
(Add your current shipping rates or free-shipping threshold here.)
Lost or Delayed Packages
If your order hasn't arrived within [shipping window — confirm with Ce] of shipping, please contact us at support@mettletoolco.com and we'll help track it down.
Questions
If you have any questions about your shipment, please reach out to us at support@mettletoolco.com.