Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
If, for any reason, you are not satisfied with the order you receive, please contact us at support@mettletoolco.com.
Please note: this policy covers manufacturing defects and does not cover:
• Damage caused by accident
• Misuse, such as using the tool as a pry bar, chisel or hammer
• Normal wear and tear (bits that strip or a ratchet that breaks within one year of normal use are covered by our 1-Year Guarantee below)
• Rust or corrosion caused by improper storage or exposure to water
• After-market modifications
No returns will be accepted for items showing signs of heavy use or water exposure.
Damaged Item / Low Quality
For the fastest resolution, please include a photograph clearly showing the poor quality or damaged area of the item, ideally on a flat surface with the issue clearly visible. We'll use this to help resolve your order and reduce errors going forward.
When Refunds Are Granted
You can request a refund if:
• The product you purchased is completely non-functional or defective.
• The item is not as described.
• The item is not received within [shipping window — confirm with Ce] business days.
30-Day Money-Back Guarantee
Our guarantee is available under the following conditions:
• The item must be returned with proof of purchase (Order ID, Invoice ID, or Transaction ID) within 30 calendar days of the date you receive it.
• The return must be authorized by Mettle Tool Co. via email.
• The item must be returned in its original, resalable condition, including the carry case and all bits and handle pieces; packaging must not be broken.
• Return postage and handling is the buyer's responsibility.
• Refunds do not include original shipping costs. The refund method will be determined by us.
When We May Decline a Return
• The item shows signs of wear inconsistent with a defect claim.
• The order was placed using a discount coupon we provided.
• The order was placed by mistake but wasn't canceled within 24 hours.
1-Year Guarantee — Won't Strip, Won't Snap
Every Mettle kit is covered by our 1-Year Guarantee, in addition to the 30-day return window above. If a bit strips or the ratchet breaks within one year of your purchase under normal use, we'll send you a free replacement.
To make a claim, email us at support@mettletoolco.com with:
• Your proof of purchase (Order ID, Invoice ID, or Transaction ID)
• A clear photo of the stripped bit or broken ratchet
The guarantee covers the bits and the ratchet under normal household use. It does not cover lost parts, accidental damage, misuse, or rust caused by improper storage. Once we've reviewed your claim, we'll confirm the next steps by email.
Refunds (If Applicable)
Once your return is received and inspected, we'll email you to confirm we've received your returned item, and let you know whether your refund has been approved or declined.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (If Applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears.
If you've done all of this and still haven't received your refund, please contact us at support@mettletoolco.com.
Sale Items (If Applicable)
Only regular-priced items may be refunded; sale items cannot be refunded.
Return Shipping
To return your product, please contact us at support@mettletoolco.com first. You will be responsible for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Delivery time for exchanged products may vary depending on your location.
Please allow 3–5 business days for a refund to appear in your account once your return has been received.