We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Shop Pay. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

When you purchase online using your credit card, your information is entered on an SSL-secure page and encrypted before being sent directly to our payment provider's network, where your card and transaction are authorized. Your credit card information is not stored on our servers.

All of our transactions are based in US Dollars. If your card is issued in another currency, your order total will be calculated according to the exchange rate applied by your card issuer on the date the transaction is processed.

Mettle Tool Co. works with trusted fulfillment partners to get your order to you quickly and safely. Please see our Shipping Policy for full details. We upload tracking numbers as soon as your item ships.

For all questions regarding returns, please refer to our Return Policy.

If a bit strips or the ratchet breaks within one year of normal use, email us at support@mettletoolco.com with your order number and a photo of the issue, and we'll send you a free replacement. Please see our Return Policy for full details.

Orders are processed Monday through Friday, typically within [processing time — confirm with Ce] of the order date, and shipped shortly after. We don't process or ship on weekends.

Please contact us if you haven't received tracking confirmation within 5 business days of completing your payment.

Please allow extra time for processing during holidays and sale seasons.

We reserve the right, at any time after receiving an order, to accept or decline it — or any portion of it — at our sole discretion, even after an order confirmation has been sent or a card has been authorized. If your card has already been authorized and the order is canceled, we will issue a credit to your original method of payment.

Please note that orders which have already been packed or shipped cannot be canceled. If you need to make a change, please contact us as soon as possible.

Promotion and discount codes cannot be combined with other promotions or discounts unless stated otherwise.

If something is missing from your order, please contact us right away and we'll help sort it out.

Prices displayed on our site are listed in US Dollars and do not include duties or import taxes. Depending on your destination, you may be responsible for customs fees or import taxes charged by your local customs office upon delivery. We are not responsible for delays caused by customs processing. For more details, please contact your local customs office.